Cuyahoga County JFS: On the Road to Providing a Superior Customer Experience
Rachel Cahill, Guest Author
November 2, 2017
The Cuyahoga County Department of Health and Human Services (DHHS) recently completed a year-long strategic planning process in order to assess how the agency is making a positive difference in the lives of county residents and to develop a plan for the future. This update provides a brief overview of JFS’ progress to date and plans for the future, all of which are designed to significantly improve the customer experience in Cuyahoga County.
Key Takeaways
- Cuyahoga County recently completed a year long planning process to assess how the agency is performing and what it needs to do for the future.
- Stakeholders identified customer service wait times as a major need.
- JFS has laid the foundation for a new model of phone-based application and enrollment assistance.