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Cuyahoga County JFS: On the Road to Providing a Superior Customer Experience

November 2, 2017
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Cuyahoga County JFS: On the Road to Providing a Superior Customer Experience

Rachel Cahill, Guest Author

November 2, 2017

The Cuyahoga County Department of Health and Human Services (DHHS) recently completed a year-long strategic planning process in order to assess how the agency is making a positive difference in the lives of county residents and to develop a plan for the future. This update provides a brief overview of JFS’ progress to date and plans for the future, all of which are designed to significantly improve the customer experience in Cuyahoga County.Key Takeaways

  • Cuyahoga County recently completed a year long planning process to assess how the agency is performing and what it needs to do for the future.
  • Stakeholders identified customer service wait times as a major need.
  • JFS has laid the foundation for a new model of phone-based application and enrollment assistance.
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